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PROGRAM SUPPORT UNIT
 Of the
CANADIAN INTERNATIONAL DEVELOPMENT AGENCY (CIDA)

   
 
Welcome to Dhaka!

The Program Support Unit (PSU) Dhaka, provides administrative, logistic, financial, professional and technical services to approved CIDA / CHC officials and to facilitate delivery of CIDA’s development assistance programme in Bangladesh and maximize the achievement of developmental results and impact.
 
Information is provided on this website on: 

 Services provided by PSU
 PSU office hours and contact officers
 Guidelines for use of PSU services
 Charge out rates of PSU services
 Local Hotel/Guesthouse Information

Wishing you a pleasant stay and a successful visit.

 
Nazreen Islam Rahman Director

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1. PSU OFFICE HOURS:

Sunday to Thursday: 0800-1630 Hours
Friday and Saturday: Weekly holidays

Telephone: +880-2-882-4740 to 44, +880-2-988-1240-41
Fax: +880-2-882-3516
E-mail: info@cidapsudhaka.org

CONTACT PERSONS:

Ms. Nazreen Islam Rahman
Director

Admin. & Technical Services
Mr. Iqbal Khan
Admin & IT Services Coordinator

Ms. A.N. Heera
Admin. Services Officer

Mr. M.H. Moudud
Admin. Services Officer

Finance, Transport & General Services

Mr. Md. Shahabuddin
General Manager - Finance & Logistics

Mr. Mahboob Elahi
Transport Coordinator
   

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 2. GUIDELINES FOR USE OF PSU SERVICES:

GENERAL GUIDELINES:

PSU's primary clients are CIDA post and desk officers, CEAs and LEAs and visiting CIDA Consultants.

Services are provided depending upon the availability of resources (manpower and equipment) and on a first come first served basis. Priority is decided by CIDA/CHC.

Services are provided to DFAITand other branches of CIDA if resources are available.

Requests for the following services are to be communicated as indicated:

Accommodation booking and itinerary: Iqbal Khan (Iqbal.Khan@cidapsudhaka.org)
Vehicle Services:                                Mahboob Elahi (Mahboob.Elahi@cidapsudhaka.org)

Request for other services are to be made to the Director.


WAIVER OF LIABILITY:

The PSU is not liable for any damage/loss of personal belongings, injuries or death of visitors from any cause, directly or indirectly, while using its services.

Visitors must sign the Waiver of Liability form for users before using PSU services. Please hand over the waiver to the Transport Supervisor after signing.

BILLING AND PAYMENTS:

A consolidated bill is prepared for all services provided. The final bill is provided before departure in the case of visiting missions. Should you require an interim bill, notify the Accounts Section.

All payments must be made directly to the Finance & Accounts Section. Make sure to take an official receipt. Payments can be made in cash, traveller's cheque, bank draft or Canadian bank cheques (with applicable bank charges). Make cheque/draft payable in favour of PSU/CIDA. Credit cards are not accepted.

For long term users, bills are prepared on a monthly basis.

VEHICLE USAGE:

Vehicle requirements for city use or field trips by visiting missions should be communicated to the Transport Supervisor preferably prior to arrival.

PSU drivers receive a per diem in advance before going on a field trip. Users are therefore requested not to make any field expenses payment directly to the driver.

CELLPHONES & LAPTOPS:

Requests for cell phones and laptops should be made in advance. They will be assigned on ‘first come first served' basis. 

OTHER ISSUES:

Communication is often a problem (Bangla, pronunciation), so visitors are asked to speak in simple short English sentences and avoid any North American/European jargons.

The PSU strives to deliver a Canadian standard of service in a Bangladeshi environment. The potential for shortfalls is always present. The PSU asks that this be understood by users. Constructive criticism is welcome.

All PSU personnel are advised to be helpful, courteous and efficient in the delivery of services. PSU service users are expected to reciprocate.

PSU office premises are a no-smoking area. Smoking is also not permitted in PSU vehicles. Your cooperation will be appreciated.

PSU does not encourage tips or gratuities. However, if you feel inclined to do so please contact the General Manager, Finance or the Director for advice.

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 3. NOTES FOR VISITORS TO BANGLADESH:

The Government of Bangladesh working days are Sunday to Thursday. Office hours are 0900 hrs to 1700 hrs. Weekly holidays are Friday and Saturday.

Please reconfirm your airline ticket at least 72 hours before departure.

Reporting time for an international flight is at least three hours before departure time.

IMPORTANT TELEPHONE NUMBERS:

Canadian High Commission, Dhaka: 9887091-7
Canadian Club, Dhaka: 9881208, 9895223, 9895139
Hotel Lakeshore: 8859991, 8861786-92
Hotel Royal Park : 8813579-80, 8815383, 8815005
Dr. Wahab: 8855953, 8821454, 8827553

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4. SERVICES PROVIDED BY PSU:
PROFESSIONAL AND TECHNICAL SERVICE  ACCOUNTING & FINANCIAL MANAGEMENT SERVICES
Advisory services in the sectors of health, education, gender,  General and project accounting
private sector development and governance  Budget and costing
Recruitment including short listing, interview and contracting Payroll and income tax
Contract monitoring Banking and cash management
    Financial and audit statements
MANAGEMENT OF LOCAL FUND OFFICE CIDA Accounts Verification
  2 local funds are located in the PSU: CIDA Financial Accounting Information System
The Canada Fund for Local Initiatives (CFLI)
The Gender Fund (GF)    
       

PROCUREMENT SERVICES

TRANSPORT SERVICES

Tender/quotation invitations Vehicle services
Comparative analysis Vehicle maintenance
Bid summary Vehicle registration
Selection of vendors Vehicle procurement (locally/imported)
Driver recruitment
       

       

ADMIN SERVICES

ADMIN SERVICES (Contd):

ICT services Office and residence search
Office space Office set up
Secretarial services Itinerary preparation
Photocopying Field trip arrangement
Printing and binding Site-Seeing tours of Dhaka City
Fax In-country Orientation
Translation/editing Meeting and workshops arrangement
Mail/courier Cell phone rental
Multimedia rental Laptop rental
Stationery supplies    
       
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    5. CHARGE OUT RATE FOR PSU SERVICES

Effective April 01, 2010
 VEHICLE
(Vehicles are provided with Driver)

Vehicle Km & Driver's hours
  • Airport pick-up or drop-off Tk 700.
  • Dhaka City use Tk 5,000 p/day (upto 8 hrs and 80 km).
  • Tk. 30 per km plus Tk. 100 per hour (upto 8 hours) on weekdays and Tk 150 per hour on weekends, statutory holidays & in excess of 8 hours on weekdays;
Driver's Perdiem & Accommodation
  • Tk. 770 per day (incl. 10% incidental for night stay) and actual accommodation cost for field trip.

PHOTOCOPY/LASER PRINT

 Tk. 4 per page

SPIRAL BINDING

Tk. 8 (small size) and Tk 10 (large size)

COLOUR PRINT, SCANNING

 Tk. 10 per page

OFFICE SPACE

 Tk. 75 per sq. ft. per month inclusive of furnishings, security, utility, local telephone, reception, cleaning services and conference room usage.

CONFERENCE ROOM

 CONFERENCE ROOM I (including use of outdoor thatched shelter)
 (Accommodates approx 25 persons)
- Tk. 2,000 for full day (8 hours)
- Tk. 1,000 for half day (upto 4 hours)

CONFERENCE ROOM II
 (Accommodates approx 8-10 persons)
- Tk. 900 for full day (8 hours)
- Tk. 500 for half day (upto 4 hours)

ADMIN. & LOGISTICS SUPPORT

 Director Tk. 1,500 per hour
Financial & Accounting (Manager) Tk. 1,100 per hour
ICT Tk. 900 per hour
Administrative, accounting, itinerary, event management etc. Tk. 380 per hour
Office Attendant (after office hours and weekends) Tk. 100 per hour

TECHNICAL & PROFESSIONAL ADVISORY SERVICES

 Gender, Governance, Education, Health & others Tk. 1,600 per hour
Economic Tk. 2,400 per hour

FAX, ISD & NATIONWIDE PHONE CALLS

 Outgoing Fax
  SAARC Countries Tk. 10 per minute
  Economy ISD Phone Calls Tk. 9 per minute
  Rest of the World Tk. 20 per minute
  Nationwide Tk. 2 per minute
  Incoming Fax Tk. 4 per page

LAPTOP*

Tk. 500 per day

MULTI-MEDIA VIDEO PROJECTOR*
 

 Tk 700 for full day (8 hours)
Tk 400 for half day (upto 4 hours)

PORTABLE MICROPHONE+AMPLIFIER*

 Tk. 200 (over 4 hours in a day)
Tk. 100 (upto 4 hours)

INTERNET SERVICES (Email & Browsing)

Workstation

Tk 1,700 per month
  Browsing First half an hour free, after then Tk 15 per hour
  Printout Tk. 4 per page

CELL PHONES
(On first come, first served basis)

 Actual call charges (local outgoing calls @ Tk. 2.20 per minute)

* Prior notification is required.

This rate applies to laptop and multimedia projector taken out or used without using the PSU Conference Room.
Finally

In our effort to serve you better we would appreciate it if you would fill in the PSU Services Client Feedback form made available to you before your departure.

Thank you for using PSU services.

 

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